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Information |
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Terms & Conditions |
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When purchasing goods, you enter into a legally binding contract with the seller. It is our duty to make you aware of the conditions you are accepting when you place an order.
Your Rights:
Drum Space is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that when shopping with us you will not get ripped off, you will get your drum gear as quickly as possible, and we will sort out any problems you may have. Our Terms and Conditions do not affect your statutory rights.
Shipping:
We aim to hold stocks for immediate dispatch of all products offered on this web site and to dispatch orders received by 3pm on the next working day, subject to payment clearance. Orders received on Saturdays, Sundays and public holidays will normally be dispatched next working day.
Please note that there may be postage surcharges for items sent to non UK Mainland, highlands or other delivery addresses - we will contact you before delivery if there will be any such charges.
We mainly ship items within European Union. Please contact us about shipping charges to non-EU countries.
Delivery Times:
Royal Mail statistics claim that their 1st Class service delivers 92% of items the next working day, however please allow up to 15 working days. Unfortunately, we are unable to "chase" your delivery before this time is up. Royal Mail ask us to wait the full 15 days before offering to compensate for non-delivery in any way.
Once items are posted, they are then in the hands of Royal Mail or our courier service, and as such, we are not directly responsible for any loss or damage to your item - obviously we will do our best to help out though!
Pricing and Payment:
All prices are in £ sterling exclusive of delivery. Delivery charges will be shown during the checkout procedure. You can pay for goods by PayPal (including most major credit and debit cards).
If you wish to pay by Pay Pal or credit/debit card, please choose this option during the checkout. We accept PayPal and most major credit and debit cards (including Visa Electron, Solo and American Express) for online orders. You will be asked to enter your PayPal account OR credit card details when you place the order. You will be contacted if we find the card or address details to be incorrect or our website will display an error message should an internet order not complete fully.
Product Availability:
Availability of the entire stock list is now prepared and displayed on our website in real-time. Items that are Out of Stock will be displayed as such during the checkout. In the rare event of a problem with availability of a product not marked Out of Stock, we will contact you, usually within 1 working day. You may then wish to cancel the order, wait until the item becomes available, or order a suitable replacement.
Returns Policy
Accuracy of information:
We put a lot of time and effort into describing and photographing the products we sell. Although we aim for every picture and description to be 100% accurate, mistakes do occur so let us know if you see or read something that isn not correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused, subject to our refunds policy).
Changes:
If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We reserve the right to make changes at any time.
Site Usage:
We, Drum Space, disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
Copyright Information:
All pictures, material, code, intellectual property and descriptions are the property of Drum Space. It may not be copied or used without our prior permission.
As always, if you have any queries or questions do not hesitate to contact us.
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