Delivery & Returns Information

We aim to hold stocks for immediate dispatch of all products offered on this web site and to dispatch orders received by 3pm on the next working day, subject to payment clearance. Orders received on Saturdays, Sundays and public holidays will normally be dispatched next working day.

Please note that there may be postage surcharges for items sent to non UK Mainland, highlands or other delivery addresses - we will contact you before delivery if there will be any such charges.

We ship items Wordwide and you will be given a shipping cost during checkout. If there is no shipping cost to your country, please contact us and we will add it to our website if possible.

Delivery Times:

Royal Mail statistics claim that their 1st Class service delivers 92% of items the next working day, however please allow up to 21 working days. Unfortunately, we are unable to "chase" your delivery before this time is up. Royal Mail ask us to wait the full 21 days before offering to compensate for non-delivery in any way.

Once items are posted, they are then in the hands of Royal Mail or our courier service, and as such, we are not directly responsible for any loss or damage to your item - obviously we will do our best to help out though!

Returns information (All products):

Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched for up to 14 days from receipt date. You do not have to give any specific reason for the return of such goods, even if you have ordered the wrong thing or you simply do not like what you have ordered! As you can see, we offer a flexible returns policy and are happy to accept items back for a refund or exchange if they are not what you expected.

Our "late" returns policy allows 28 days, however there will be a charge of 15% of the total value of the goods returned if the 14 day deadline is passed. All "late" returns are still subject to the other terms detailed of our returns policy.

New Items:
We insist that all returns are still in undamaged original packaging and that the goods themselves are undamaged, unused, and still saleable as new items - this also includes the absense of any marks from fitting/checking the product.

Second-Hand Items:
Items sold as Second-Hand should be in the same condition as at a time of receipt.

General Rules:
Furthermore, any free gifts or give-aways must be returned together with the goods. We reserve the right to refuse refunds on goods returned outside these parameters. We are not able to refund postage, packaging and payment charges, both from and to ourselves, under any circumstances.
Return of goods is the responsibility of the purchaser and is at their expense.

Return of: Items returned because you are not satisfied:

You need to contact us by e-mail before you make a return. We insist that you send any goods back using recorded delivery, including a note detailing your name and a contact telephone number - alternatively a copy of your receipt works excellently. This is so we are able to contact you to give you your money back, and let you know we have received the goods!

Return of: Items returned because we have posted you the wrong item:

If we have sent you an item which is different to what is listed on your invoice we will be happy to make an exchange and pay your postage costs for returning the item, as long as the following terms are adhered to:

Goods must be returned within 14 days of receipt.
Goods must be in original packaging, and saleable as new items.
Goods must not be fitted or used.

You will have to pay the post office to return the goods, but we will refund these costs to your Pay Pal account, card, send you a cheque for this value or offer credit to spend with us.
We can only refund the cost of 1st Class Royal Mail or Royal Mail Standard Parcels for larger items. These are both standard services at the Post Office and should arrive back to us within a few days. You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st Class or Standard Parcel Delivery postage cost.
Goods must be accompanied with either your original receipt, or a photocopy. Please make sure a current contact telephone number is displayed on the receipt, so we can get in touch if there are any problems.

In the rare case that any of the items in your order are incorrect, missing or damaged:

Firstly, please accept our apologies! We ask that you, the customer, informs Drum Space of any mistakes within three working days of receiving the order. If you do not contact us within this time then unfortunately we are not responsible for any errors.

Any externally damaged packages must be signed as ‘Damaged’ with the carrier upon delivery; failure to do so will invalidate any claim for loss or damage against our delivery companies.

All returns should be made to the following address at the cost of the purchaser:

Drum Space
3/2
130 Kelvinhaugh Street
Glasgow
G3 8PP

Accuracy of information:

We put a lot of time and effort into describing and photographing the products we sell. Although we aim for every picture and description to be 100% accurate, mistakes do occur so let us know if you see or read something that isn not correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused, subject to our refunds policy).

Changes:

If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We reserve the right to make changes at any time.

Site Usage:

We, Drum Space, disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Copyright Information:

All pictures, material, code, intellectual property and descriptions are the property of Drum Space. It may not be copied or used without our prior permission.

As always, if you have any queries or questions do not hesitate to contact us.